Frequently asked questions
Still unsure? Contact us — we aim to reply within 24 hours.
Delivery
How fast is delivery?
Every order is prepared by hand. We aim to deliver within 30 minutes of payment. Each delivery includes step-by-step activation instructions.
Where do I find my order after paying?
In your email, and on your private order page (the link is in every order email). If you have an account, also in My Orders. Lost the email? Use Find my order to get the links again.
Do I need an account to buy?
No. Enter your email at checkout and pay by card. An account is optional: it keeps all your orders in one place and lets you use a prepaid balance and referral credit.
Can I order at any time?
Yes. You can place an order 24/7. Orders are prepared by hand, and we aim to deliver within 30 minutes of payment.
Payment & security
Is payment secure?
Yes. Every payment is processed by Stripe, a global payment provider. Card details are entered on Stripe’s secure checkout and never touch our servers.
Which payment methods can I use?
All major cards (Visa, Mastercard and more) through Stripe. You can also top up a prepaid balance and pay with one click on your next order.
What currency are prices in?
Prices are shown and charged in Canadian dollars (CAD). Because your card is charged in CAD, Canadian cardholders avoid the currency-conversion and foreign-transaction fees that USD stores typically trigger — the price you see is the price you pay.
Balance & referrals
How does the prepaid balance work?
You can top up a balance on your account and pay for any order with it in one click. Referral credits are added to the same balance, and unused balance is refundable on request at any time.
How does the referral program work?
Share the referral link from the Referrals section of your account. When a friend signs up through it and completes their first order, you each receive CAD 5 in store credit, added automatically to your balance.
Setup & support
How does activation work?
Your delivery email includes step-by-step activation instructions. If you get stuck, reply to that email and we help you finish.
How do I contact support?
Reply to your order email or write to us by email. We aim to reply within 24 hours.
Refunds & warranty
What if my product doesn’t work?
Message us and our first step is always to fix or replace it, usually within hours. If we cannot make it work, our refund policy applies.
What happens if my account stops working later on?
The same replacement-first support covers the entire period you paid for — not just the first days. Reply to your order email and we will fix or replace it, usually within hours. If we cannot, our Refund Policy applies.
Can I get a refund?
Yes, under the conditions in our Refund Policy. Unused prepaid balance is refundable on request at any time.
Is support included for the whole subscription period?
Yes. Replacement-first support covers the full period you paid for.