Is LicenceBase legit?
A fair question to ask before buying anything online. Rather than just say “yes,” here is exactly how LicenceBase is set up to protect you as a buyer — every point below is something you can check for yourself.
Who runs LicenceBase
LicenceBase is an independent online store. We are the merchant you buy from and the people who support you afterwards. We are not affiliated with, endorsed by or sponsored by the brands we sell.
What you are actually buying
Every product page has a "What you receive" box next to the Buy button that says what is delivered and how. If a detail such as the account type, region or edition matters to you, email us before you buy. The full details are in our Terms of Service.
Payments are handled by Stripe
Every payment goes through Stripe. You enter your card on Stripe’s own checkout page, so your card number never reaches our server. It is a one-time charge in CAD; nothing renews automatically.
A stated delivery target
Every order is prepared by hand, and we aim to deliver within 30 minutes of payment. You receive it by email with a private order page, so there is a clear record of what you bought and when it arrived. Every delivery includes step-by-step activation instructions.
A published refund & replacement policy
Our Refund Policy is public and specific: our first remedy is a working replacement, and if we cannot make a product work as described, you get a refund. It does not limit your rights under consumer-protection law. Unused prepaid balance is refundable on request at any time.
Real human support
You can reach a person by email or by replying to any order email. We aim to reply within 24 hours.
Reviews only from delivered orders
Only customers with a delivered order for a product can review it, and each review is moderated. A review is shown only while it can be traced to that order. You can read them on our Reviews page.
Published terms and contact details
Still not sure? Email us first with any question — before you buy — at info@licencebase.com. We would rather answer your questions than leave you guessing.