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Terms of Service

Last updated: October 6, 2026

These Terms of Service ("Terms") govern your use of LicenceBase (licencebase.com, "we", "us") and every purchase you make here. By placing an order or creating an account you agree to these Terms.

1. Who we are and what we sell

LicenceBase sells digital access to third-party software and subscriptions. Each product page states exactly what you receive, the account model, where it works, how long it lasts and any limits; that statement is part of your order. All prices are shown and charged once in Canadian dollars (CAD); nothing renews automatically, and no taxes or fees are added at checkout.

Product names and trademarks shown on this site belong to their respective owners. LicenceBase is an independent store and is not affiliated with, endorsed by, or sponsored by those companies.

2. Your account

  • You can buy without an account. Whether you check out as a guest or with an account, you must give a valid email address, since your purchases are delivered there.
  • You are responsible for keeping your account password confidential and for all activity under your account.
  • One account per person. We may suspend accounts used for fraud, abuse or chargeback schemes.

3. Ordering and payment

  • Card payments are processed securely by Stripe; we never see or store your card number.
  • An order is confirmed when Stripe confirms the payment, and we email you a confirmation with your order details and a link to your order page. We will cancel and fully refund any order we cannot fulfil.
  • Obvious pricing errors may be corrected before delivery; in that case you will be offered the correct price or a full refund.

4. Delivery

  • Delivery after payment: your order details are emailed to you and shown on your private order page (and in your account, if you have one). We prepare every order by hand and aim to deliver within 30 minutes of payment.
  • Products we prepare by hand arrive with step-by-step activation instructions. If you need help activating, reply to your order email.
  • If anything goes wrong with a delivery, contact support and we will fix or replace it. Refunds are governed by our Refund Policy.

5. Your responsibilities as a customer

  • Use purchased licenses and accounts only as described on the product page and in accordance with the upstream vendor's terms.
  • Do not resell, share, or publish keys or credentials purchased here unless the product explicitly allows it.
  • Do not attempt to activate a single-device key on multiple devices, manipulate regions, or otherwise abuse the product — licenses blocked for misuse are not replaced or refunded.
  • Keep delivered credentials secure; we are not responsible for losses caused by you sharing them.

6. Support

You can reach us by email at info@licencebase.com, or by replying to any order email. We aim to reply within 24 hours.

7. Liability

To the maximum extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for changes third-party vendors make to their services after delivery.

8. Changes to these Terms

We may update these Terms from time to time; the "Last updated" date above reflects the current version. Continued use of the site after changes means you accept the updated Terms.

9. Store credit / balance

  • You may top up a prepaid LicenceBase balance (CAD) via Stripe and use it to pay for purchases. Your balance and full transaction history are always visible in My Balance.
  • Unused balance is refundable on request — contact support and we will return it to your original payment method.
  • Balance is not transferable between accounts and has no cash value beyond its refundable amount.
  • Fraud or a chargeback on a top-up freezes the associated balance pending review; the funds are not seized, but top-ups and balance payments are paused until the review completes.

10. Governing law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Nothing in these Terms limits any rights you have under applicable Canadian consumer-protection law.