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Prices in CAD, no FX fees Delivered by email, prepared by hand One-time payment on Stripe Replacement-first support

Refund Policy

Last updated: October 6, 2026

LicenceBase sells digital products that are delivered electronically. Each product page states what you receive, the account model, where it works and any limits. Because a digital key or account cannot be "returned" once revealed, our refund rules are based on whether the product works as described, not on change of mind.

Your legal rights come first. Nothing in this policy limits or excludes any right or remedy you have under the consumer-protection law of your province or territory. Where that law gives you more, it applies.

Delivery & replacement

  • Delivery: we prepare every order by hand and aim to deliver within 30 minutes of payment, by email and on your private order page, with step-by-step activation instructions. If we cannot deliver an order at all, we refund it in full.
  • Our first remedy is always a replacement: if a delivered key or account does not work as described, contact us and we will verify the issue and provide working credentials or a new key, usually within hours.
  • If we cannot make the product work as described and cannot provide a working replacement, or if a setup fails and cannot be completed for any reason on our side, you are entitled to a refund. Please tell us as soon as you notice the problem, ideally within 24 hours of delivery, so we can investigate while the details are fresh.
  • Once access or a key has been delivered and is activated and working as described, we do not refund a change of mind. Access later blocked because of misuse by the buyer (for example using more devices than the product page allows, or breaking the brand's terms) is not covered.
  • Change-of-mind, accidental purchase of the wrong product, or incompatibility with your device are not grounds for a refund once the product has been delivered — please check the product description before buying, or email us first.
  • If you do not respond to our delivery or support messages, your purchase remains valid and you can complete it at any time; non-response alone does not qualify for a refund.

Store credit / balance

  • Unused balance is refundable on request at any time — email us and we will return it to your original payment method (Stripe), typically within 5–10 business days.
  • Balance is not transferable between accounts.
  • Orders paid with balance follow the same product refund rules above; approved refunds of balance-paid orders are returned to your balance right away (and from there to your card on request).
  • Fraud or a chargeback on a top-up freezes the associated balance pending review.

How to request a refund

  • Reply to your order email, or email info@licencebase.com.
  • Include your order number (shown on your order page and in your confirmation email) and a short description of the problem — screenshots or the exact error message help us resolve it faster.
  • We aim to reply within 24 hours. Approved refunds are issued to your original payment method through Stripe; depending on your bank, the funds typically appear within 5–10 business days.

Questions

Not sure whether your situation qualifies? Ask us before or after buying: info@licencebase.com. Please never send us the password or a one-time code for an account of your own.