Privacy Policy

This policy explains what personal information LicenceBase (licencebase.com) collects, why we collect it, and what we do — and never do — with it.

What we collect

• Checkout email: if you buy without an account, the email address you enter so we can deliver your order.
• Account data (optional): your name, email address and a password (stored only as a salted cryptographic hash — we cannot see your password).
• Order data: the products you purchased, order status, dates and prices, plus the delivered license/credentials so you can view them on your private order page or in your account.
• Cookies: a functional session cookie that keeps the site working and you signed in, and a cookie that remembers your cookie choice. Only if you click Accept in the cookie banner do we load Google Ads conversion measurement, which sets advertising cookies to tell us when an ad visit led to a purchase, and Google Analytics, which sets analytics cookies to measure how visitors find and use the site (pages viewed, where the visit came from, products viewed and purchases). If you decline, the Google tag is not loaded. You can change your choice any time with "Cookie choices" at the bottom of every page. We do not sell this data.

Payments

Card payments are processed entirely by Stripe, a PCI-DSS certified payment provider. Your card number is entered on Stripe's secure checkout page and never touches or gets stored on our servers. We receive only a confirmation that payment succeeded, the amount and your email address.

How we use your information

• To deliver your purchases (by email and on your order page) and provide activation help.
• To send transactional emails — order confirmations, deliveries and setup instructions. We do not send marketing emails without your consent.
• To provide customer support and handle refund requests.

What we never do

• We do not sell, rent or trade your personal data to third parties.
• We do not share your data with anyone except the service providers needed to run the store — Stripe (payments), our email provider (transactional mail) and Google (analytics and ad conversion measurement) — and only to the extent needed.

Retention and security

We keep your account and order history for as long as your account exists, and as required for tax and accounting purposes. Data is stored on a secured server; passwords are hashed and payment card details are never stored. We never ask for the password or one-time codes of your own accounts with other services.

Emails

Order emails (confirmation, delivery, support) are part of your purchase. If you have bought from us in the last 90 days, we may also send occasional emails about renewals and products, under the implied consent that Canada's anti-spam law allows after a purchase. Every such email names us, gives our contact details and has a one-click unsubscribe link that takes effect immediately.

Your rights

You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete your account and associated data (subject to records we must keep by law). Send any data request to info@licencebase.com — we respond within 30 days.

Contact

Privacy questions: info@licencebase.com.